Keep the Instagram page. Keep the Facebook page. They are where people stumble on you, and nothing replaces that. But a feed is a poor place to be checked, and being checked is how a stranger becomes a customer: they search your name, they ask Google or ChatGPT whether you are open, they look for a price. For that you need one page you control, with the facts in order, that any search engine or AI can read.
One page is enough. The rest of this article is why.
Your page lives on someone else's street
A Facebook or Instagram page feels like yours. The photos are yours and the followers chose you. But the address, the audience and the rules belong to the platform, and all three can change without asking you.
Ask anyone who has had an account hacked or disabled. There is no number to call. The appeal goes into a form, the form goes into a queue, and the business carries on without its page for as long as that takes. Years of posts, the follower list, the pinned price list: gone from view in an afternoon.
The quieter version happens to everyone. The platform decides how many of your followers see a given post, and that number is not up to you. The people who chose to follow you are, in practice, an audience you borrow back one post at a time, often by paying.
A website is on your own domain. Nobody can suspend it over a misunderstanding, change what it shows, or decide who gets to see it. It is the one place online that is yours in the plain sense of the word.
AI answers are built from the open web, and your feed is not on it
This is the newer reason, and the one most articles on this question were written too early to mention.
More and more people do not search at all. They ask. Google answers at the top of the page before the links. ChatGPT and Perplexity answer in a conversation. Is there a good physio near the station? Does the bakery on Mill Road do custom cakes? Is Ana's salon open on Sundays?
Those answers are assembled from pages the AI can read. Your Instagram feed sits behind a login, and a Facebook page is only partly visible from outside. So when someone asks about you, the AI describes you from whatever it can read: a directory listing, a review someone left, a map pin. If none of that exists, it may not mention you at all, and it will happily recommend the competitor who has a page it can quote.
A website fixes this in the simplest way possible. It is the one description of your business written by you, on the open web, in plain text that every search engine and AI model can read. When the question is what this business does, where, and for how much, your page is the answer they reach for. You become the authority on yourself, instead of letting the internet guess.
Search is a question. A feed is a scroll.
Someone scrolling Instagram is passing time. Someone typing wedding photographer and the name of your town into Google is choosing one this week. These are different people in different moods, and the second one is worth far more to you.
Search engines are built to answer that person with pages. They index websites fully and social profiles poorly, and a social post is rarely what comes up for plumber near me. A page that says what you do and where, in plain words, is what comes up.
Try it. Search your own business name right now. If what appears is a directory you never created and a social profile that asks the visitor to log in, that is the first impression every new customer gets.
A feed buries the thing they came for
A feed shows the newest thing first. The thing a customer wants is almost never the newest thing. It is your hours, your prices, your address, whether you take bookings, what a lesson costs, what is on the menu. Every post you add pushes that further down.
Watch what people do about it: they put a link in the bio to a page that lists their services. That page is a website. The people who say they do not need one quietly build a small one, on a service they do not own, because the feed cannot hold the basics.
A page of your own puts the answer where the question is. Hours at the top, prices in a list, a map, a button that opens WhatsApp. No scrolling and no guessing.
Your customers are not all on one platform
Some of your customers live on Instagram. Some are on Facebook. Some only use WhatsApp and Google Maps. Some are the parents of your actual customer and use none of them.
Every one of those places has a field for a website, and it is the one link they all agree on. Your Google Business listing points to it. Your WhatsApp Business profile points to it. Your Instagram bio points to it. A customer who found you anywhere can send you to someone who is nowhere, and the link works.
Without it, you are explaining to a Facebook user how to find your Instagram.
Posts fade in days. A page keeps working for years.
A post has a life of a day or two. Then it is below the fold for good, however good it was.
A page about what you do, in your town, keeps being found for as long as it is there. The same page answers the same question for the person searching next month and next year, without you posting anything. It is the one piece of marketing you do once.
What the website actually needs to be
Most of the resistance to having a website is really resistance to what websites used to involve: an agency, a quote, a month of back and forth, a login you forget, and a site that was out of date by the time it went live. That version deserved to be skipped.
The website that does everything above is one page. What you do, where, when, what it costs, a few real photos, and one button that opens a WhatsApp chat with you. The facts have to be true today, which means changing them has to be as easy as sending a message.
That is what Cadu is for. You describe your business in a WhatsApp chat and a page is built from it, on your own address, readable by every search engine and AI model. When your hours change, you message the change and the page updates. No login, no dashboard, nothing to learn. Keep posting on Instagram. Put the link in the bio.